Service Policy

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Customer Service

We have created a service network that covers every corner of the earth ensuring best-in-class and real-time customer support and customer service.
We are committed to delivering customer satisfaction.

We have created a service network that covers every corner of the earth ensuring best-in-class and real-time customer support and customer service.
We are committed to delivering customer satisfaction.

100,000 items, 24-hour
supply of parts at 94%,
rapid response ‘Parts CS’.

DN Solutions operates its parts logistics centers from major logistics hubs in South Korea, China, Germany, the U.S. and India, and supplies parts to customers around the world within 24 hours of receiving their orders. We also provide a GSPM (Global Service Parts Management) system that manages stock availability, stock location and the shipping of parts in real time.

Spindle Repair Service

Our rapid spindle repair service is able to repair our conventional spindles within 24 hours and our high-speed built-in spindles within 48 hours.

24-hour dedicated advisor, AFC

We offer a reliable customer service through the Anytime Full Care (AFC) service, which provides a 24-hour dedicated advisor service to customers who operate machines in automotive plants 24 hours a day.

Education and information sharing
for machine users

Customer training is one of the most important services in manufacturing especially where labor shortages are often severe. DN Solutions offers regular training to customers to enable them to operate our products correctly and efficiently . We are also share useful and important information online covering the installation, maintenance and control of all DN Solutions machines.

Call Service

To reduce machine downtime, we provide a 'Call Service' facility where one of our specialists can provide expert advice and guidance on the status and recovery of a machine without actually visiting the site. We also provide technical manuals for inspection and to help conduct online checks that enable us to respond to customer enquiries within 24 hours.

본사 콜센터 - 문의,문제해결 - 딜러 수리센터(서비스 엔지니어 간 소통을 통한 문제 해결) - 문의, 지원, 정보 교환 - 자사 수리센터(서비스 엔지니어 간 소통을 통한 문제 해결) - 문의, 문제 해결 본사 콜센터 - 문의,문제해결 - 딜러 수리센터(서비스 엔지니어 간 소통을 통한 문제 해결) - 문의, 지원, 정보 교환 - 자사 수리센터(서비스 엔지니어 간 소통을 통한 문제 해결) - 문의, 문제 해결

Warranty

The DN Solutions warranty applies to all DN Solutions purchased through DN Solutions subsidiaries or DN Solutions dealers.
The warranty differs from region to region, with the usual warranty period lasting 18 months from shipment
or 12 months from installation, whichever comes first.
For further details, please refer to the sales contract or contact the service center in your area.

For further details, please refer to the sales contract or contact a service center in your area.
The DN Solutions warranty applies to all DN Solutions products purchased through DN Solutions subsidiaries or DN Solutions dealers.
The warranty differs from region to region, with the usual warranty period lasting for 18 months from shipment
or 12 months from installation, whichever comes first.

12 months from installation

18 months from shipment

The warranty differs from region to region

Global Service Network

DN Solutions promptly provides the services our customers need worldwide.

Technology
Centers
51

PDC
(Parts Distribution Center)
32

Service Posts 199

DN Solutions promptly provides the services our customers need worldwide.

Technology Centers 51

PDC
(Parts Distribution Center)
32

Service Posts 199

Find Location

You can search for your nearest service center.