SERVICE POLICY
Introduction to our service policy and parts dealer network.
We have created a service network that covers every corner of the earth ensuring best-in-class and real-time customer support and customer service.
We are committed to delivering customer satisfaction.
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100,000 items, 24-hour
supply of parts at 94%,
rapid response ‘Parts CS’.DN Solutions operates its parts logistics centers from major logistics hubs in South Korea, China, Germany, the U.S. and India, and supplies parts to customers around the world within 24 hours of receiving their orders. We also provide a GSPM (Global Service Parts Management) system that manages stock availability, stock location and the shipping of parts in real time.
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Spindle Repair ServiceOur rapid spindle repair service is able to repair our conventional spindles within 24 hours and our high-speed built-in spindles within 48 hours.
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24-hour dedicated advisor, AFCWe offer a reliable customer service through the Anytime Full Care (AFC) service, which provides a 24-hour dedicated advisor service to customers who operate machines in automotive plants 24 hours a day.
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Education and information sharing
for machine usersCustomer training is one of the most important services in manufacturing especially where labor shortages are often severe. DN Solutions offers regular training to customers to enable them to operate our products correctly and efficiently . We are also share useful and important information online covering the installation, maintenance and control of all DN Solutions machines.
Call Service
To reduce machine downtime, we provide a 'Call Service' facility where one of our specialists can provide expert advice and guidance on the status and recovery of a machine without actually visiting the site. We also provide technical manuals for inspection and to help conduct online checks that enable us to respond to customer enquiries within 24 hours.
- Our Repair
CenterCommunication with service engineers to resolve customers’ problems
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Questions and Problem Solving
- Call Center
Questions, Support, Information Sharing
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Questions and Problem Solving
- Dealer Repair
CenterCommunication with service engineers to resolve customers’ problems
Warranty
The DN Solutions warranty applies to all DN Solutions purchased through DN Solutions subsidiaries or DN Solutions dealers.
The warranty differs from region to region, with the usual warranty period lasting 18 months from shipment or 12 months from installation, whichever comes first.
For further details, please refer to the sales contract or contact the service center in your area.
- 12 months from installation
- 18 months from shipment
- The warranty differs from region to region
DN Solutions promptly provides the services our customers need worldwide.
- Technology
Centers 51 - PDC
(Parts Distribution Center) 32 - Service Posts 199
- U.S.A
- Europe
- India
- China(Yantai)
- China(Shanhai)
- HQ
- Changwon Plant
